Custom and duties to Canada
The order is shipped from our EU warehouse in Sweden. Orders to Canada are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
When exactly will I receive my order?
During checkout, you'll see an estimated delivery date for your order. After placing your order, you'll be notified every step of the way and will be provided a tracking number when your order is dispatched.
Can I check order status or track delivery?
You can check your order status online at any time after it's placed. If your order has been dispatched, you'll see a link to track your package. Please see Rohnisch.com's order status definitions.